***Please note starting August 4th, 2021 ALL items purchased in store and online, with the exception of select Altar Houseline items, will be final sale. NO EXCEPTIONS.***
We accept returns and exchanges on full-priced items within two weeks of purchase or delivery date. Returns are for store credit only.
For returns or exchanges: the customer is responsible for return shipping, but we will take care of the rest. If something doesn't fit the way you'd like it to, we're more than happy to send you a better size once we receive the old garment from you as long as we have it in stock!
To initiate a return for an online purchase, please email: email@example.com. Please follow the aforementioned order of operations. Do not bring items to our retail store without following these steps because not all sales associates will be able to process your return/exchange. Please also respect the boundaries outlined by our returns and exchange policy. Our sales associates will adhere to these policies.
Orders can be returned to this address: 3279 SE Hawthorne Blvd, Portland, OR 97214 (Please do not send items back to us before initiating a return.)
All purchases that are final sale: Due to health code regulations, apothecary, all jewelry, lingerie, and swimwear are considered final sale items; sale items and items purchased during a sale, warehouse or promotion; and custom orders.
Apothecary is final sale. (skin care, cosmetics, bath products, etc): Like all skin care and cosmetics products, we cannot predict skin reactions (either due to mixing with other skin care regimes or due to personal allergies, etc) so we always recommend a patch test when trying something new. We cannot, however, offer refunds or store credit on apothecary products. As a small business, it is untenable for us to receive items of this nature once they have been opened and used, rendering them unsellable.
Warehouse Sale purchases are FINAL SALE.
Online order exchanges or returns must be unworn, unwashed, with the tags still attached. For questions regarding your online order, email us at firstname.lastname@example.org with your name and order number.
We reserve the right not to provide a refund or exchange on items returned to us in unsuitable condition or outside our return policy.