Please follow the aforementioned order of operations. Do not bring items to our retail store without following these steps because not all sales associates will be able to process your return/exchange. Please also respect the boundaries outlined by our returns and exchange policy. Our sales associates will adhere to these policies. Please do not send items back to us before initiating a return.
IMPORTANT POLICY ABOUT MADE-TO-ORDER ITEMS
Online order exchanges or returns must be unworn, unwashed, with the tags still attached.
Please note that made-to-order jewelry items are not eligible for return, and made-to-order items that are currently in production cannot be canceled.
In an effort to respect the craftsmanship, time, and cost of producing work made by any of the artists we carry, we adhere to the policies outlined above without exception.
For questions regarding your online order, email us with your name and order number at: email@example.com
Purchases that are final sale:
Due to health code regulations, apothecary, all jewelry, lingerie, and swimwear are considered final sale items; sale items and items purchased during a sale, warehouse or promotion; and custom orders.
Apothecary is final sale (skin care, cosmetics, bath products, etc):
Like all skin care and cosmetics products, we cannot predict skin reactions (either due to mixing with other skin care regimes or due to personal allergies, etc) so we always recommend a patch test when trying something new. We cannot, however, offer refunds or store credit on apothecary products. As a small business, it is untenable for us to receive items of this nature once they have been opened and used, rendering them unsellable.
Warehouse Sale and SALE purchases are FINAL SALE
We reserve the right not to provide a refund or exchange on items returned to us in unsuitable condition or outside our return policy.