There has truly been no playbook for this. Directives coming from state and local officials are rapidly changing, Covid cases are on the rise, and ultimately, our staff safety is more important to us than just about anything. Due to this, we are NOT bringing our floor staff back to retail sales. All of our floor staff have been re-assigned to back-end positions that enable them to work from home, or work in our office in a safe, socially distant capacity.
HOURS OF OPERATION
This has been a huge restructuring for us, and we are trying to make this a sustainable option moving forward until it is safe again. Our owner has been keeping limited walk-in hours on the weekends (Friday-Sunday 10-2), and has encouraged appointment shopping, curbside pickup, and online orders. We are doing everything in our power to make our store available to customers, and feverishly photographing and listing as many products as possible online for ease of shopping.
IN-STORE SHOPPING GUIDELINES
Our manufacturing facility has also been moved so that Cassie and Jocabeth (who have “bubbled” together since March) can work in a socially distant, safe environment. Our protocols across the board have focused on repeated sanitation of all instruments, tools, and materials.
Our photoshoots follow strict social distancing guidelines, and are now moving towards outdoor settings as well. As always, we are masking up at all times. Simple protocols such as these, or (for example) keeping our apothecary samples behind the counter so that we can offer cotton swabs to customers instead of tester bottles, are measures that we have taken extreme care and thought to institute.